FAQs

Frequently Asked Questions (FAQs)

1. What materials are used to make Shade Craft sunglasses?

All Shade Craft sunglasses are handmade from 100% natural materials, including sustainably sourced wood veneers and premium metal components. Our lenses are UV400 polarized, ensuring superior protection against harmful UV rays.

2. Are Shade Craft sunglasses eco-friendly?

Yes! Sustainability is at the heart of Shade Craft. We use natural, renewable materials in our sunglasses and partner with One Tree Planted—for every pair sold, we plant five trees to support global reforestation efforts.

3. Do the sunglasses have polarized lenses?

Yes, all Shade Craft sunglasses come with UV400 polarized lenses, which reduce glare and provide enhanced visual clarity while protecting your eyes from harmful UV rays.

4. What is the Shade Craft return and exchange policy?

You can return or exchange your sunglasses within 14 days of receiving them, provided they are unused, in their original condition and packaging. If the item is damaged upon arrival, you must report it within 48 hours with photographic proof. The customer is responsible for posting the product back to us.

5. How do I start a return or exchange?

To initiate a return or exchange, contact us via our official channels with your order number and details of your request. Our team will provide further instructions on how to proceed.

6. Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times vary depending on your location:

  • Europe: 3–5 working days
  • Rest of the World: 5–7 working days
    Delivery times may be affected by customs procedures in your country.

7. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery’s progress.

8. What happens if my sunglasses arrive damaged?

If your sunglasses arrive damaged, please contact us within 48 hours of receiving your order. Be sure to include photographic proof of the damage. We’ll work quickly to resolve the issue.

9. How do I care for my wooden sunglasses?

To maintain your sunglasses:

  • Keep them in a protective case when not in use.
  • Clean the lenses with a soft microfiber cloth.
  • Avoid prolonged exposure to water to preserve the wood’s integrity.

10. How can I contact Shade Craft for further inquiries?

You can reach us via email at admin@shadecraft.store