Exchanges & Returns Policy

Exchanges & Returns Policy

At Shade Craft, customer satisfaction is our top priority. We offer a simple, efficient, and flexible exchange and return process to ensure a seamless shopping experience. If you wish to exchange or return a product, you may do so within 14 days of receiving your order, subject to the following conditions:

Eligibility for Exchanges & Returns

• The product(s) and packaging must be in their original condition, free from any damage or signs of use.
• Proof of purchase, such as the original order confirmation email, must be provided.
• If the product(s) arrive damaged, you must report the issue within 48 hours of delivery, including photographic evidence of the damage.
• Once an exchange has been processed, the item cannot be returned.

Exchanges & Returns for Discounted Products

• If an exchange is requested and the original promotional offer is no longer active, the price difference will be recalculated based on the current retail price.
• For returns of discounted items, refunds will be issued in the form of a store credit voucher, valid for one year.

How to Initiate an Exchange or Return

1.     Contact Us – Reach out via our official communication channels, providing your order number and details regarding your exchange or return request.

2.     Approval & Instructions – Our team will review your request, confirm eligibility, and provide instructions for returning the item.

3.     Return the Item – The customer is responsible for posting the product back to Shade Craft. Follow the provided steps and send the product(s) back to us.

If you have any questions or need further assistance, feel free to contact us at admin@shadecraft.store